The Duke On 42nd Street
Times Square, Manhattan · 144 reviews
I emailed the Duke and never heard back...I was there for "Label less" and had the worst experience caused by the box office and ushers that could have been easily avoided and rectified but wasn't. The 5pm show I saw I bought at the box office and said they'd email me. I asked to print instead. They said they don't. I asked for receipt at least. They said that would be emailed. I was patient. 20+min. No email. They hand write a ticket for me. Then the ppl behind me in the theater were coughing without covering / masking Ushers couldn't do anything but I knew I could ask a house manager and they moved me. There were a ton of empty seats in the middle. Like 60. And they kept me in the back. You think you'd want the audience closer to the performers so they could feel the energy. Then an usher moved ppl from back to right in front of me multiple times, mid musical number--not during applause--ushers and patrons blocking my view. Multiple times. And the ppl that the ushers moved sat right in front of me and were tall. And blocked my view. They were also using phones all show long (texting, calling, filming) and crinkling snacks. And when all that happened, ushers were no where to be found. I could not enjoy the show. I truly tried. Almost thought of leaving but had a feeling I wouldn't get a refund. I also didn't want it to look bad for the audience of performers having someone walk out. Tried for last minute ticket to another show after, but this show at the Duke got out later than the 90min I was told it would be. And I missed out on that. All with a show that didn't have the best sounds design--too loud, with music being louder than the singers at times. And one mic having bad sound quality. People here should know how it is with box office and ushers, I thought it would be more civil to discuss this via email but I got no response for weeks. So I'm posting here. Theater is usually my happy place. This was as far from my happy place as I have been in a theater...